XPUB-LB Macs Helpdesk - Revision history

Manetta: /* Whiping/re-installing */

2022-09-05T07:23:14Z

Whiping/re-installing

← Older revision		Revision as of 09:23, 5 September 2022
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	===Whiping/re-installing===		===Whiping/re-installing===

	Students or staff can start the “EraseInstall” app from the applications folder to totally erase the machine and re-install.		<del>Students or staff can start the “EraseInstall” app from the applications folder to totally erase the machine and re-install.

	All data will be gone! It will ask for admin permissions before.		<del>All data will be gone! It will ask for admin permissions before. </del>

	After the system is re-installed you need to follow the setup assistant.		<del>After the system is re-installed you need to follow the setup assistant. </del>

	When a login is asked so the Mac can be managed use your Hogeschool credentials. Just studentnumber/username without @hro.nl and the correct password.		<del>When a login is asked so the Mac can be managed use your Hogeschool credentials. Just studentnumber/username without @hro.nl and the correct password. </del>

	You should follow this procedure when an Mac is being transferred from a graduated student to a new student.		<del>You should follow this procedure when an Mac is being transferred from a graduated student to a new student.</del>

			'''Update AUG 2022''': Due to changes to access the harddrive in macOS you can’t use the app EraseInstall anymore.

	'''To re-purpose a Mac the following requirements are needed''':		'''To re-purpose a Mac the following requirements are needed''':

Manetta: /* Admin account */

2022-09-05T07:13:38Z

Admin account

← Older revision		Revision as of 09:13, 5 September 2022
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	'''Admin account''' can be to names: <code>admin</code> or <code>_wdkadmin</code>		'''Admin account''' can be to names: <code>admin</code> or <code>_wdkadmin</code>

	'''Password reset'': Sometimes a PZI student changed the admin pass or deleted the admin account.		'''Password reset''': Sometimes a PZI student changed the admin pass or deleted the admin account.

	We need to reset the password of the machine:		We need to reset the password of the machine:

Manetta at 07:13, 5 September 2022

2022-09-05T07:13:25Z

@@ Line 96: / Line 96: @@
 '''Important''': When the macOS install is finished the setup differs between macOS Catalina and Monterey. Catalina you have to run the setup assistant manually. Monterey has a new feature called "Auto Advance" and that setup goes automagically. When both are finished with the setup the HR app-store will run at the login window installing apps and scripts.
 '''General troubleshooting when something goes wrong''':
@@ Line 114: / Line 112: @@
 A: Every year Apple releases a new major version of their OS. Most 3rd party vendors and supporting engineers (like me) choose to support the n -2 model (n=current OS major release) and 2 older versions.
 Most Macs are running macOS 10.14 Mojave (in September 2021), they also need to be upgraded to 10.15 Catalina as most of the support from third party vendors will stop by the end of this year when Apple releases their new OS. You can upgrade the OS using the WdKA app-store.
 ==Updates==
@@ Line 129: / Line 170: @@
 Those versions will be available within the WdKA app-store.

Manetta: /* Data */

2022-09-05T07:10:34Z

Data

← Older revision		Revision as of 09:10, 5 September 2022
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	'''Important''': When the macOS install is finished the setup differs between macOS Catalina and Monterey. Catalina you have to run the setup assistant manually. Monterey has a new feature called "Auto Advance" and that setup goes automagically. When both are finished with the setup the HR app-store will run at the login window installing apps and scripts.		'''Important''': When the macOS install is finished the setup differs between macOS Catalina and Monterey. Catalina you have to run the setup assistant manually. Monterey has a new feature called "Auto Advance" and that setup goes automagically. When both are finished with the setup the HR app-store will run at the login window installing apps and scripts.

			'''Admin account''' can be to names: <code>admin</code> or <code>_wdkadmin</code>

			'''General troubleshooting when something goes wrong''':

			In the Munki repo (HR app-store repository) nothing has to be done! I recently re-installed about 30 PZI machines now and all went well on that part.

	'''Q's & A's'''		'''Q's & A's'''

Manetta at 07:09, 5 September 2022

2022-09-05T07:09:30Z

@@ Line 66: / Line 66: @@
 You should follow this procedure when an Mac is being transferred from a graduated student to a new student.
 '''Q's & A's'''
@@ Line 93: / Line 123: @@
 Those versions will be available within the WdKA app-store.
 =Related pages=

Manetta: /* Whiping/re-installing */

2021-09-07T20:09:22Z

Whiping/re-installing

← Older revision		Revision as of 22:09, 7 September 2021
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	A: To use eraseinstall you have to get admin permissions using the “Privileges.app”. After that you should be able to successfully authenticate with the elevated permissions.		A: To use eraseinstall you have to get admin permissions using the “Privileges.app”. After that you should be able to successfully authenticate with the elevated permissions.

	Q: How can i check if a computer is reset already?		Q: How can i check if a computer is reset already?<br>
	A: Just check the Applications folder. It should only contain Chrome and the Privileges app, together with the standard Apple app’s of course. And /Users shouldn’t contain student id’s.		A: Just check the Applications folder. It should only contain Chrome and the Privileges app, together with the standard Apple app’s of course. And /Users shouldn’t contain student id’s.

	Q: To which OS should the machines be upgraded?		Q: To which OS should the machines be upgraded?<br>
	A: Every year Apple releases a new major version of their OS. Most 3rd party vendors and supporting engineers (like me) choose to support the n -2 model (n=current OS major release) and 2 older versions.		A: Every year Apple releases a new major version of their OS. Most 3rd party vendors and supporting engineers (like me) choose to support the n -2 model (n=current OS major release) and 2 older versions.
	Most Macs are running macOS 10.14 Mojave (in September 2021), they also need to be upgraded to 10.15 Catalina as most of the support from third party vendors will stop by the end of this year when Apple releases their new OS. You can upgrade the OS using the WdKA app-store.		Most Macs are running macOS 10.14 Mojave (in September 2021), they also need to be upgraded to 10.15 Catalina as most of the support from third party vendors will stop by the end of this year when Apple releases their new OS. You can upgrade the OS using the WdKA app-store.

Manetta: /* Data */

2021-09-07T20:09:00Z

Data

← Older revision		Revision as of 22:09, 7 September 2021
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	Onedrive has limitations with characters in file of folder names.		Onedrive has limitations with characters in file of folder names.


	===Whiping/re-installing===		===Whiping/re-installing===

Manetta: /* Data */

2021-09-07T20:08:54Z

Data

← Older revision		Revision as of 22:08, 7 September 2021
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	==Data==		==Data==

	~~'''~~Students are responsible for their own data~~'''~~		===Students are responsible for their own data===

	The students are responsible for the data they put on those machines.		The students are responsible for the data they put on those machines.
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	~~'''~~Whiping/re-installing~~'''~~		===Whiping/re-installing===

	Students or staff can start the “EraseInstall” app from the applications folder to totally erase the machine and re-install.		Students or staff can start the “EraseInstall” app from the applications folder to totally erase the machine and re-install.
Line 68:		Line 68:
	You should follow this procedure when an Mac is being transferred from a graduated student to a new student.		You should follow this procedure when an Mac is being transferred from a graduated student to a new student.

	''Q's & A's''		'''Q's & A's'''

	Q: How to get administrator rights? <br>		Q: How to get administrator rights? <br>

Manetta: /* Data */

2021-09-07T20:08:34Z

Data

← Older revision		Revision as of 22:08, 7 September 2021
Line 58:		Line 58:
	'''Whiping/re-installing'''		'''Whiping/re-installing'''

	Students can start the ~~“Erase Install”~~ app from the applications folder to totally erase the machine and re-install.		Students or staff can start the “EraseInstall” app from the applications folder to totally erase the machine and re-install.

	All data will be gone! It will ask for admin permissions before.		All data will be gone! It will ask for admin permissions before.
Line 67:		Line 67:

	You should follow this procedure when an Mac is being transferred from a graduated student to a new student.		You should follow this procedure when an Mac is being transferred from a graduated student to a new student.

			''Q's & A's''

			Q: How to get administrator rights? <br>
			A: To use eraseinstall you have to get admin permissions using the “Privileges.app”. After that you should be able to successfully authenticate with the elevated permissions.

			Q: How can i check if a computer is reset already?
			A: Just check the Applications folder. It should only contain Chrome and the Privileges app, together with the standard Apple app’s of course. And /Users shouldn’t contain student id’s.

			Q: To which OS should the machines be upgraded?
			A: Every year Apple releases a new major version of their OS. Most 3rd party vendors and supporting engineers (like me) choose to support the n -2 model (n=current OS major release) and 2 older versions.
			Most Macs are running macOS 10.14 Mojave (in September 2021), they also need to be upgraded to 10.15 Catalina as most of the support from third party vendors will stop by the end of this year when Apple releases their new OS. You can upgrade the OS using the WdKA app-store.

	==Updates==		==Updates==

Manetta: /* Check the status of the network */

2020-10-06T11:10:32Z

Check the status of the network

← Older revision		Revision as of 13:10, 6 October 2020
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	# Start the Mac.		# Start the Mac.
	# When on the login window, click on the time in the right upper corner		# When on the login window, click on the time in the right upper corner.
	# You can click multiple times to show you an ip address starting with 145.24.xxx.xxx or the name of the computer. If there isn’t an ip number, there’s no network. The name of the computer is important for me if there’s another problem I need to solve if needed.		# You can click multiple times to show you an ip address starting with 145.24.xxx.xxx or the name of the computer. If there isn’t an ip number, there’s no network. The name of the computer is important for me if there’s another problem I need to solve if needed.